Our new pre-setup software will automatically create a new Outlook profile for your Exchange Hosting mailbox. If you currently have other e-mail accounts configured in your current profile, these accounts will need to be moved to the new profile manually. Please follow the steps below for our tool to get you started. Please note, this tool will not create your mailbox on the Exchange Server.  If you are unsure whether your mailbox has been created already, please contact your company administrator.

NOTE: No existing data will be lost during this setup. You can view instructions on how to view all profiles configured on your system here.

If you would like to perform these steps manually, please select the instructions from here

Close Microsoft Outlook if it is open.

NOTE: If you are running an Outlook version which is NOT Outlook 2003, we recommend upgrading to Outlook 2003 before setting Hosted Exchange. This is available as a free upgrade from our Support team; please fill out the form here.

NOTE: If you are running Windows XP, please ensure that your system is updated to Service Pack 2 (SP2). You can use Microsoft's Windows Update tool found here.

1. Download and run the pre-setup software.
   

   

2. Click on Setup
   
   
   
   

The Outlook Setup tool will select the setting which is most appropriate for your client. Please do not change this unless you are advised to do so by your administrator or support personnel. If MAPI is selected please continue using this article otherwise for RPC/HTTP visit this article or for VPN visit this article. Enter your email address and hit next

You will see the following information box:

Click on OK.

The login window will come up and prompt you to login, enter your full e-mail address for your username & your normal password:

Click on OK.

Click on Finish
NOTE: This window may be hidden behind the Outlook window.

1. Outlook will open automatically & you will be prompted to select a profile - the profile name will be in the following format: "Exchange Hosting {your email address}"
   Select it and click on OK
   
   
   
   

You will be asked to login again, please do so.

The following window will come up, stating that "Your Microsoft Exchange Server is unavailable."; please click on Retry

You're ready to use Outlook! Every time you start Outlook, you will be prompted to logon with your username & password.

 

If the above steps do not function as mentioned, you can still setup a new Outlook profile manually by following the instructions here:

Exchange 2003:
A)  Outlook 2000
B)  Outlook 2002 (XP)
C)  Outlook 2003:Windows 2000, Windows XP, Windows Vista or Windows 2003 Server
D)  Outlook 2007:Windows XP

Exchange 2007:
A) Outlook 2003: Windows XP, Windows Vista, or Windows 2003 Server
B) Outlook 2007: Windows XP, Windows Vista