Based on our experience, this issue may occur in several
situations, please
perform the following steps one by one to narrow down the problem.
Your time
and patience are appreciated.
Check if anti-virus, firewall or ad-blocker is interfering with the
mail. Temporarily disable one at a time. Is your anti-virus program
checking the emails? Turn that option off.
Solution:
Step 1: Clean computer virus
You are recommended to upgrade your anti-virus program and perform a full system virus scan and clean.
You can go to the following sites for free virus scan if you do not have an anit-virus program installed on your system.
Housecall
Symantec
Step 2: Scan and remove all vicious spyware
Go to the following link to download and
install the spyware removal tool:
http://www.lavasoftusa.com/software/adaware/
NOTE: we do not support this tool and are not responsible for any
affects arising from its use.
Start Ad-Aware from the Start menu
Click "Scan Now", and then choose "Perform smart system-scan"
Click Next upon completion of scan, and folloe the wizard to remove all objects (if any) that are found
Check if the issue is resolved
Step 3: Outlook Safe Mode
Please test Outlook in the Safe Mode. Safe Mode will disable all add-ins or extensions that will start, as well as corrupted resources, files, registries, and templates.
Click on Start and select Run
Type "Outlook.exe /Safe" (Quotation marks are not included and there is a space between Outlook and /Safe) and press Enter
If the problem persists, please continue to the next step.
Step 4: Start Windows in Clean Boot Mode
Windows Clean Boot will isolate the applications we currently use in a stand alone environment. If some .dll files, which affect this issue, are not loaded during the Windows Clean Boot, we may be able to narrow down the root cause of the problem. To use the System Configuration Utility to perform a clean boot, follow the steps below:
Click on Start and select Run
Type "msconfig" (without the quotation marks) in the Open box and hit the enter key
Click on the Startup tab
Click on the Desable All button, and then Click Ok
Click Restart to restart the computer
Check whether this problem persists. Please do not start any other programs while in this boot mode.
NOTE: If the problem persists in clean boot mode, please first enable all the services to test again (see above for directions). If the problem does not occur, it indicates this issue is related to the startup items or the services. After determining the main cause, please continue to check on service or startup item at a time and test.
NOTE: Windows 2000 does not have the MSCONFIG program option. You can use the Windows XP version of MSCONFIG. Copy the file "msconfig.exe" from the C:\Windows\System folder to the Windows 2000 C:\WINNT\System32 folder.
Step 5: Run Detect and Repair
Click on Start and select Control Panel (Start->Settings->Control
Panel OR
Start->Control Panel)
Double-Click on the Add or Remove Programs icon
Select Microsoft Office entry and click on Change
Select Reinstall and Repair, click Next
Select Reinstall Office, click Install
Insert Office Setup CD if prompted
Restart your computer after the process is complete